and ideally it should be a part of the shortcode handler, but the sounds.
Cool, so, my question wasn't clear, so I'll try again 🙂
Currently, when you're mentioning StripeSlackBot, in a public channel (e.g. here in general), it returns 1 search result and a link to the website
If you mention her with the keyword 'help', she will also send a help message on how to use the search
Now, instead of sending a message to the whole channel, would you prefer the bot to send replies to the mention (as in, start a thread), but keep the help message as a standard message?
Or, would you prefer the help message not be sent at all to public channels?
Or, would you prefer the responses to be send as a normal message instead of a reply?
Exception to option 1 is, if you mention the bot while you are already in a thread, the bot will always reply inside the thread with the search result
the less in public channels, the better